Support Policy
At Mercato Industrial, we are committed to providing comprehensive support to both customers and manufacturers on our platform. The following support policy outlines the available services, as well as the terms and conditions for support through the Mercato Industrial website and application.
Available Support Services
- Technical Support: Assisting customers with technical issues related to using the website or app.
- Customer Support: Helping customers with inquiries about orders, returns, exchanges, and platform policies.
- Seller Support: Providing guidance and assistance to manufacturers on how to manage their products and listings on the platform.
Support Terms
- Support Hours: Support is available from Sunday to Thursday, 9 AM to 6 PM (Cairo Time).
- Contacting Support: You can reach our support team via email at info@merkatoindustrial.com or by calling 01101500976.
- Response Time: Our team strives to respond to inquiries within [specify time frame, e.g., 24 or 48 hours] to ensure your needs are addressed as quickly as possible.
General Support Guidelines
- When contacting support, please provide order details, such as order number and issue description, to facilitate assistance.
- For complex technical issues, more time may be required to resolve the issue fully, and we will keep you informed of all updates.
Emergency Support
If you encounter an urgent issue related to account security or a critical problem requiring immediate support, please indicate this in your message subject or during the call.
Contact Us
For any support inquiries, please reach out to our support team at:
- Email: info@merkatoindustrial.com
- Phone: 01101500976
About Merkato
Merkato is a comprehensive platform connecting manufacturers and traders, providing innovative solutions for seamless industrial commerce in the Middle East and Africa.
Merkato is a comprehensive digital platform connecting manufacturers, traders, and suppliers across the Middle East and Africa. Our goal is to streamline the buying and selling of industrial products using modern technology to ensure efficiency and security.
- Mission: To be the leading platform for industrial e-commerce in the region, enabling businesses to grow and expand.
- Vision: To connect 1 million traders with over 10,000 factories and create 100,000 new job opportunities.
- Core Services: 3D printing, virtual reality for product visualization, and industrial auctions (both live and virtual).
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