At Mercato Industrial, we aim to ensure that all customers are satisfied with their purchases. The following return policy outlines the procedures and conditions for returns and exchanges on the Mercato Industrial website and application.

General Return Conditions

• Products eligible for return must be unused, in their original packaging, and in the same condition as received.
• Returns must be requested within [specify return period, e.g., 14 or 30 days] from the date of delivery.
• Products that are damaged, altered, or missing parts (not due to our error) may not qualify for a return or exchange.

Return Process

1. Request a Return: Contact our customer service team at info@merkatoindustrial.com or call 01101500976 to initiate a return request. Please include your order number, the product you wish to return, and the reason for the return.
2. Return Approval: Once your return request is reviewed, our team will inform you of the next steps. Approved returns must be shipped back to our specified address.
3. Refund or Exchange: After receiving and inspecting the returned product, we will process your refund or exchange if the return is approved. Refunds will be issued to the original payment method.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Customized or personalized products
• Items sold as final sale or clearance
• Perishable goods (if applicable)

Exchanges

If you would like to exchange a product, please follow the return process outlined above. Once the return is approved, you can proceed to purchase the desired replacement product or request an exchange.

Faulty or Incorrect Items

In the case of receiving an incorrect or defective item, please contact us immediately. Mercato Industrial will cover the return shipping cost for verified faulty or incorrect items.

Contact Us

For any questions or assistance with returns, please reach out to our customer service team at:

• Email: info@merkatoindustrial.com
• Phone: 01101500976